Terms and conditions
The terms that apply when you book an appointment with us.
Last updated: 31 July 2026
1. About us
Happy Dentures Ltd (“we”, “us”, “our”) is a company registered in England and Wales, company number 16226583. We provide private denture services from our clinic at 194 Robin Hood Lane, Hall Green, Birmingham B28 0LG, and through home visits across Birmingham and Solihull.
2. Our services
We provide made-to-measure full and partial dentures and spare denture sets, provided at our clinic or, if you prefer, through home and care home visits. Our services are provided by dentists and Clinical Dental Technicians (CDTs) registered with the General Dental Council (GDC).
We do not take teeth out. If you need any teeth removed, please have this done by your own dentist before your treatment with us.
3. Booking and deposits
No booking fee is payable when you book an appointment. At your first appointment, once you have chosen your treatment, we collect a deposit totalling 40% of your final price, before proceeding. The balance of 60% is due at your fitting appointment.
Full details of our deposit and cancellation terms are set out in our separate Cancellation and Refund Policy, which forms part of these terms.
4. Pricing and payment
Prices are as shown on our website at the time of booking, or as confirmed at your first appointment if your final treatment choice is made in person. All prices are inclusive of your appointments, adjustments, and finished denture, unless otherwise stated. Home visits are charged in addition, at £99 an appointment.
Payment is accepted by card or bank transfer. The balance of your price, after your deposit, is due at your fitting appointment.
5. Your satisfaction
New dentures often need a short settling-in period. Your price includes the appointments set out for your treatment, whether at our clinic or at home: a partial denture includes up to 2 appointments, your scan and your fitting; a full denture includes up to 3, your scan, a wax try-in and your fitting. If your denture does not fit or your bite is wrong, and adjusting it does not put it right, we will remake it once at no additional cost, if you tell us within 90 days of your final appointment. We do not remake a denture for its colour, its shade or a look you chose and approved. For a further remake or other changes, we will tell you the price before we start. Any appointments beyond those included are charged at £99 each. This does not affect your legal rights.
6. Your right to cancel
Depending on how your contract with us is formed, you may have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Full detail is set out in our Cancellation and Refund Policy.
7. Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under English law.
Subject to the above, our liability to you for any claim arising from our services is limited to the amount you have paid us for the service in question.
8. Complaints
If you are unhappy with any aspect of your treatment, please contact us at admin@happydentures.co.uk or 0121 630 6980 and we will do our best to resolve it. If your complaint relates to the conduct of our dentist or CDT, you may also raise this with the General Dental Council.
9. Data protection
We handle your personal information in line with our Privacy Policy.
10. Governing law
These terms are governed by the law of England and Wales, and any disputes will be handled by the courts of England and Wales.
11. Changes to these terms
We may update these terms from time to time. The version in effect at the time of your booking will apply to your contract with us.
12. Contact us
Happy Dentures Ltd
admin@happydentures.co.uk
0121 630 6980
Still have a question?
Call us on 0121 630 6980 and we will talk it through. You do not need to book anything first.