Cancellation and refund policy

Our deposit, cancellation and refund terms, in plain English.

Last updated: 31 July 2026

Our deposit policy

When you book an appointment, we take nothing at all. There is no booking fee and no deposit due in advance.

At your first appointment, once you have seen the materials and finishes in person and chosen your treatment, we confirm your exact price and collect a 40% deposit before proceeding to scan you.

Cancel before your first appointment: you have paid nothing, so there is nothing to refund and nothing to pay.
Once we have seen you: your deposit is not refundable. It covers the cost of that appointment and the work started for you.
The balance (60% of your price) is due once your denture is fitted.

If you are not happy with the fit

New dentures often need a short settling-in period. Your price includes the appointments set out for your treatment, whether at our clinic or at home: a partial denture includes up to 2 appointments, your scan and your fitting; a full denture includes up to 3, your scan, a wax try-in and your fitting.

If your denture does not fit or your bite is wrong, and adjusting it does not put it right, we remake it once at no additional cost.

Please tell us within 90 days of your final appointment. We do not remake a denture for its colour, its shade or a look you chose and approved, for example at your wax try-in.

If you want a further remake or other changes after that, we will tell you the price before we start. Any appointments beyond those included are charged at £99 each. This does not affect your legal rights.

Your statutory right to cancel

If we see you at your own home or care home rather than at our clinic, your contract with us may be classed as an “off-premises contract” under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Appointments at our clinic are made on our business premises, and contracts of that kind do not normally carry the same statutory right.

Warning Contracts of this kind can carry a statutory 14-day cancellation right, separate from the deposit policy above. However, goods made to your specific measurements, such as a made-to-measure denture, are generally excluded from this right once work has begun, in the same way that bespoke or personalised items usually are.

How refunds are processed

Refunds are returned to the original payment method within 7 working days of approval.

Contact us about a cancellation or refund

admin@happydentures.co.uk / 0121 630 6980

Still have a question?

Call us on 0121 630 6980 and we will talk it through. You do not need to book anything first.